Customer Care · International

Refunds & Returns

Durban Poison® (Official) → iNkosi yeSativa™ Co‑op

Our commitment to a clear and fair returns process for international customers.

I. Eligibility

Returns may be requested within 30 days of the delivery date. To be eligible, items must be unused, in their original condition, and in the original sealed packaging. Certain products may be non-returnable for quality, safety, or hygiene reasons, and any such items will be clearly identified at the time of purchase.

II. How to Request a Return

To begin a return, contact our customer care team with your order number and the reason for your request. Once approved, you will receive instructions for returning the item. Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

III. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method in USD. Please allow a reasonable processing period for the refund to appear, as timing may depend on your payment provider.

IV. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery with supporting photographs. We will arrange a replacement or full refund, including any associated shipping costs, at no charge to you.